Frequently Asked Questions

Yes. Orders are sent in plain, private packaging so the contents are not advertised on the outside.

The billing descriptor will say SP The Luv Coach. If you need to be even more discreet, please shoot us an email at support@theluvcoach.com and we can help.

Please allow 7–12 business days for shipping. However, we do ship orders typically very quickly, within a few business days. Backordered products are sent as soon as they become available. See our Shipping & Delivery policy for the latest information. If you have any shipping questions, please reach out to support@theluvcoach.com.

Yes! Shoot us a message at support@theluvcoach.com.

When you spend $199, free shipping will be automatically added to your cart.

Please shoot us an email at support@theluvcoach.com and include the name on the order and your order number.

Shoot us an email immediately at support@theluvcoach.com. We will try our best to correct it before it goes out in the mail. If it has already gone out and is marked return to sender, we can reship your package, but you will be responsible for paying the new shipping fee.

Sign in and visit Track My Order to check your order history. If you still need help, contact us and include your order number.

International destinations currently available will appear at checkout. Orders shipped outside the USA may be charged duties, taxes or other fees by the destination country. Those charges are the recipient’s responsibility and are not included in the order total or shipping cost.

Contact us as soon as possible at support@theluvcoach.com. We’ll do our best to help, but changes and cancellations cannot be guaranteed once an order is being processed or has shipped.

No. Due to the intimate nature of the products, an item is considered used once it has shipped and cannot be returned. This protects the health, safety and peace of mind of every customer. Read the complete Return Policy before ordering.

Products have a one-year warranty for manufacturing defects or material issues that affect function. After the item is returned and the claim is approved, you may receive a replacement of the original item when available or store credit for the product’s purchase amount.

Please reach out to support@theluvcoach.com with your name, order number, a description of what is wrong, and a photo or video showing the issue. This will speed up the exchange process.

The warranty begins on the original purchase date and covers manufacturing defects or material issues that affect the product’s function. It does not cover normal cosmetic wear, accidental damage, misuse, neglect or products and accessories that have been taken apart. The product must be returned before a replacement or store credit can be issued. See the full warranty terms.

Follow the care directions included with your product and any instructions on its product page. Water resistance and material compatibility vary, so do not immerse a product unless it is specifically marked waterproof. If you’re unsure which cleaner or lubricant is compatible, ask us before using it.

You do not need to know exactly what you’re looking for. Try the private, anonymous Find Your Perfect Match quiz for one tailored starting point, or contact Dana for help before ordering.

Absolutely. Send a private message through the Contact page or email support@theluvcoach.com. You’ll receive straightforward, judgment-free guidance.