Terms of Service

Effective date: September 20, 2026
Last updated: September 20, 2026

These Terms of Service (the “Terms”) are a legal agreement between you and The Luv Coach LLC, a Florida limited liability company doing business as The Luv Coach (“The Luv Coach,” “we,” “us,” or “our”). These Terms govern your access to and use of www.theluvcoach.com and any related content, features, products, and services we provide (collectively, the “Services”).

By accessing or using the Services, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them. If you do not agree, do not use the Services or place an order.

Our store is hosted by Shopify Inc., which provides the ecommerce platform through which we offer products and Services.

1. Business details and contact information

The Website and Services are operated by:

The Luv Coach LLC
A Florida limited liability company
200 Ocean Trail Way PH3
Jupiter, FL 33477
United States
Email: support@theluvcoach.com
Phone: 443-454-5259

This address is for legal notices and business correspondence. Contact Customer Support before returning any product. Products sent to this address without prior authorization may not be accepted or processed as a return.

2. Other policies

The following policies form part of these Terms and should be read before placing an order:

• Privacy Policy
• Return and Refund Policy
• Shipping Policy
• Contact Information

If a product, promotion, giveaway, subscription, or other offer has additional terms, those additional terms also apply. If they conflict with these Terms, the more specific terms govern for that offer, except where prohibited by law.

3. Adults only

The Website and Services are intended only for adults. You must be at least 18 years old and at least the age of majority in your state, province, territory, or country of residence, whichever age is higher, to access the Website, create an account, or purchase products. You may not permit a minor to access the Website or use products purchased through the Services. We may cancel an order, suspend an account, or request reasonable age verification if we believe these requirements have not been met.

4. Personal-use purchases and product restrictions

Products are offered for lawful, personal use by end consumers. You may not purchase products for unauthorized resale, export, diversion, or other commercial distribution. We may limit quantities; restrict sales to a person, household, account, payment method, address, geographic area, or jurisdiction; or discontinue a product at any time. Products and delivery destinations are subject to availability and applicable legal, carrier, safety, and manufacturer restrictions.

5. Product information

We try to describe and display products accurately. Colors, packaging, dimensions, appearance, and other details may vary slightly from images or descriptions because of screen settings, manufacturer changes, production variations, or improvements. Unless applicable law provides otherwise, minor variations that do not materially affect a product’s function are not defects.

Prices, descriptions, promotions, availability, and other information may contain errors or omissions. We may correct them and update information at any time. Our rights concerning orders affected by an error are described in Section 7.

6. Placing an order and payment authorization

When you submit an order, you are making an offer to purchase the products in your cart under these Terms. You must provide current, complete, and accurate billing, shipping, payment, and contact information and must be authorized to use the payment method provided.

The total displayed at checkout may include product charges, shipping, taxes, duties, and other disclosed charges. By selecting the button that completes the purchase, you authorize us and our payment providers to authorize or charge your selected payment method for the displayed amount. A payment authorization, charge, automated receipt, or order-confirmation email acknowledges that we received your order; it does not by itself mean that we accepted the order.

7. Order acceptance, refusal, and cancellation

Unless applicable law requires otherwise, we accept an order only when we send a shipping or dispatch confirmation for the applicable product. If an order is shipped in more than one package, acceptance occurs separately for the products identified in each shipping confirmation.

Before acceptance, we may refuse, limit, hold, or cancel an order in our reasonable discretion for any lawful reason. Reasons may include, without limitation:

• an item being unavailable, discontinued, restricted, recalled, or out of stock;
• an error in a product description, price, promotion, tax, shipping charge, inventory record, or other listing information;
• inability to authorize, verify, or collect payment;
• incomplete, inaccurate, unverifiable, or undeliverable billing, contact, or shipping information;
• suspected fraud, abuse, theft, chargeback misuse, identity misuse, unauthorized payment activity, or other security risk;
• an order appearing to be intended for unauthorized resale, diversion, export, or distribution;
• violation or suspected violation of these Terms, another applicable policy, a promotion’s rules, or applicable law;
• purchase limits, carrier restrictions, geographic restrictions, sanctions, customs rules, product-safety concerns, or other legal or regulatory requirements;
• abusive, threatening, harassing, or unsafe conduct toward our personnel, contractors, customers, or service providers;
• technical, operational, fulfillment, supplier, or system issues; or
• any other legitimate business, safety, legal, or risk-management reason.

We may require additional information or verification before accepting an order. We may also cancel or restrict future orders associated with the same customer, household, account, email address, telephone number, billing or shipping address, payment method, device, or other identifiers when reasonably necessary to enforce these Terms or protect the business or others.

If we decline or cancel an order after payment has been captured, we will refund the amount charged for the cancelled products and any corresponding shipping charge to the original payment method, except where we are legally permitted or required to withhold funds. Financial institutions control when a refund appears in an account. Nothing in this section permits unlawful discrimination or limits a consumer right that cannot legally be waived.

After acceptance, an order may be cancelled only as provided by applicable law, the Return and Refund Policy, these Terms, or by mutual agreement. Customer cancellation requests are not guaranteed once fulfillment has begun.

8. Prices, taxes, currencies, and import charges

Prices may change without notice, but changes will not affect products already accepted for shipment except where applicable law permits correction of an obvious error. Available currencies and payment methods are displayed at checkout. Your bank or payment provider may impose foreign-exchange or other fees that we do not control.

Unless checkout expressly states otherwise, customers are responsible for import duties, brokerage charges, customs fees, and taxes imposed by the destination country. We may collect taxes or duties when required or when offered through checkout.

9. Shipping, delivery, title, and risk

Shipping methods, estimated timeframes, costs, and restrictions are described in our Shipping Policy and at checkout. Delivery dates are estimates unless we expressly agree otherwise. You are responsible for supplying a complete and accurate delivery address and for ensuring that delivery of the product is lawful at the destination.

To the extent permitted by law, title and risk of loss pass when the order is delivered to the address provided at checkout. Mandatory consumer rules that provide otherwise will control. If an event outside our reasonable control delays an order, we may contact you with updated information, an alternative, or a cancellation and refund where required.

10. Returns, refunds, and written warranties

Returns, exchanges, cancellations, damaged-product claims, and any commercial warranty are governed by our Return and Refund Policy, together with any product-specific warranty. Contact Customer Support before sending a product back.

Any written commercial or manufacturer warranty is in addition to, and does not replace or reduce, rights or remedies that cannot be waived under applicable law. Nothing in these Terms disclaims an express written warranty or any implied warranty that cannot lawfully be disclaimed because of an applicable written warranty, service contract, or consumer-protection law.

11. International orders and mandatory consumer rights

We are located in Florida, United States. International availability shown at checkout does not mean that every product can lawfully be delivered to every destination. You are responsible for complying with local product and import rules, and we may restrict or cancel an international order when reasonably necessary.

Canada

For consumers in Canada, nothing in these Terms limits rights or remedies that cannot be waived under the consumer-protection laws of the consumer’s province or territory. Required disclosures, legal warranties, delivery rights, cancellation rights, and remedies under applicable provincial or territorial law continue to apply. If a provision of these Terms conflicts with a mandatory Canadian rule, the mandatory rule controls to the extent of the conflict.

European Union and European Economic Area

For consumers in the European Union or European Economic Area, mandatory consumer law remains unaffected. Where the statutory withdrawal right applies, you generally have 14 days after receiving goods to withdraw without giving a reason. Exceptions may apply, including for sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Instructions, exceptions, and the process for exercising any applicable withdrawal right are provided in our Return and Refund Policy.

Applicable legal guarantees for faulty or nonconforming goods remain in force. Any one-year commercial or manufacturer warranty is additional to, and does not shorten, an applicable legal guarantee. Consumers may also retain mandatory rights and forums in their country of habitual residence.

United Kingdom

For consumers in the United Kingdom, mandatory rights under applicable UK consumer law remain unaffected, including applicable rights concerning goods that are not of satisfactory quality, fit for purpose, or as described. Where the statutory cancellation right applies, you generally have 14 days after receiving goods to cancel, subject to legal exceptions, including certain sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. Our Return and Refund Policy explains the process.

Other jurisdictions

Consumers elsewhere retain any rights that applicable law does not permit them to waive. If a provision of these Terms conflicts with a mandatory consumer-protection rule, that mandatory rule controls only to the extent of the conflict.

12. Product safety, intimate products, and medical disclaimer

Products must be used only by adults, for their intended purpose, and in accordance with all manufacturer instructions, warnings, cleaning directions, lubricant-compatibility guidance, charging instructions, and product-specific disclosures. Inspect products before each use. Stop use immediately if a product is damaged, malfunctions, causes pain, irritation, numbness, bleeding, allergic reaction, or other unexpected symptoms.

Website content is provided for general educational and product-information purposes and is not medical advice, diagnosis, or treatment. Products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally authorized. Consult a qualified healthcare professional about pregnancy, postpartum recovery, implanted or electronic medical devices, pelvic pain, injury, infection, medication interactions, circulation or sensation concerns, or any other medical question before using a product.

Nothing in this section excludes liability or legal rights that cannot be excluded under applicable law.

13. Accounts and account security

If you create an account, you must provide accurate information, safeguard your login credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity conducted through your account to the extent permitted by law. You may not impersonate another person, create an account for a minor, sell or transfer an account, or use another person’s account without authorization. We may suspend or close an account for a violation of these Terms, suspected fraud or security risk, or another lawful reason.

14. Privacy

Our collection, use, and disclosure of personal information are described in our Privacy Policy. Shopify and other providers may process information to host the store, process payments, prevent fraud, fulfill orders, provide communications, and operate the Services, subject to applicable privacy law and their respective terms.

15. Calls and text messages

Where you separately opt in to receive marketing calls or text messages, consent is not a condition of purchase. Message frequency may vary, and message and data rates may apply. Reply STOP to a marketing text to opt out and HELP for help, or contact Customer Support. We may send nonmarketing transactional messages when permitted by law. Your provision of a telephone number during checkout does not by itself create consent to receive marketing messages where separate consent is legally required.

16. Reviews, feedback, photographs, and other submissions

If you submit a review, photograph, video, comment, idea, feedback, contest entry, or other content (“User Content”), you represent that it is truthful, reflects your genuine experience where applicable, is owned by you or properly licensed, and does not violate another person’s rights or applicable law.

You grant The Luv Coach LLC a nonexclusive, worldwide, royalty-free, transferable, sublicensable license to host, reproduce, modify for formatting or length, publish, translate, distribute, display, and otherwise use User Content in connection with our business and marketing, subject to applicable law and our Privacy Policy. This license does not transfer ownership of your User Content to us.

We may moderate or remove User Content for lawful reasons, but we do not require a review to express a particular sentiment and do not knowingly publish fake reviews. We may identify material connections, incentives, or verified purchases as required by law. We are not obligated to keep submissions confidential, compensate you, or respond.

17. Promotions, discounts, and giveaways

Discounts, gifts, loyalty benefits, contests, sweepstakes, and other promotions may be subject to separate eligibility requirements, dates, purchase limits, exclusions, redemption instructions, and official rules. Unless stated otherwise, offers have no cash value, are nontransferable, cannot be combined, and may be modified, suspended, or cancelled where lawful. We may reject redemption or disqualify participation involving fraud, manipulation, ineligibility, technical abuse, or violation of applicable rules. If specific promotion terms conflict with these Terms, the specific promotion terms govern.

18. Intellectual property and permitted use

The Website and its text, graphics, photographs, videos, logos, trademarks, product arrangement, software, and other content are owned by or licensed to The Luv Coach LLC and are protected by intellectual-property laws. We grant you a limited, revocable, nonexclusive, nontransferable right to access and use the Website for lawful personal, noncommercial purposes. No other right or license is granted.

You may not copy, reproduce, modify, distribute, sell, exploit, scrape, frame, republish, create derivative works from, or use our content, marks, or Services for commercial purposes without prior written permission, except as applicable law expressly permits.

19. Prohibited uses

You may not use the Services to violate law or another person’s rights; commit fraud; transmit malicious code; interfere with security or operation; harvest personal information; send spam; scrape or access the Website through unauthorized automated means; impersonate another person; submit false or misleading information; harass, threaten, or abuse others; facilitate access by a minor; or circumvent purchase, geographic, security, or account restrictions. We may investigate, restrict, suspend, or terminate access and cooperate with lawful authorities where appropriate.

20. Third-party services and links

The Services may include tools, content, payment services, links, integrations, or services provided by third parties. Third parties may have separate terms and privacy policies. To the maximum extent permitted by law, we are not responsible for third-party content or services we do not control. Review applicable third-party terms before using them.

21. Service availability and events outside our control

We may modify, suspend, or discontinue all or part of the Website or Services. We do not guarantee uninterrupted, secure, or error-free availability. We are not responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, epidemic, war, terrorism, civil disturbance, government action, labor disputes, carrier or supplier failures, transportation interruptions, utility or network outages, cyber incidents, or shortages. This section does not limit any mandatory right to cancel or receive a refund.

22. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR ANY EXPRESS WRITTEN WARRANTY OR NONWAIVABLE STATUTORY RIGHT, THE WEBSITE, SERVICES, AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE AVAILABLE, SECURE, ACCURATE, COMPLETE, OR ERROR FREE. THESE DISCLAIMERS DO NOT APPLY WHERE PROHIBITED BY LAW AND DO NOT DISCLAIM AN EXPRESS WRITTEN WARRANTY OR ANY IMPLIED WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED.

23. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE LUV COACH LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, SAVINGS, DATA, OR GOODWILL; OR BUSINESS INTERRUPTION ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, THESE TERMS, OR A PRODUCT, EVEN IF ADVISED THAT SUCH DAMAGE MAY OCCUR.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR A CLAIM RELATING TO A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM, AND OUR AGGREGATE LIABILITY FOR A CLAIM RELATING ONLY TO USE OF THE WEBSITE OR SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED, INCLUDING LIABILITY TO THE EXTENT ARISING FROM OUR FRAUD, WILLFUL MISCONDUCT, OR GROSS NEGLIGENCE, OR FOR DEATH, PERSONAL INJURY, PRODUCT LIABILITY, OR NONWAIVABLE CONSUMER RIGHTS WHERE APPLICABLE LAW PROHIBITS LIMITATION.

Some jurisdictions do not allow certain exclusions or limitations, so some provisions may not apply to you.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless The Luv Coach LLC and its members, managers, officers, employees, affiliates, agents, contractors, suppliers, and service providers from third-party claims, losses, liabilities, and reasonable legal fees arising from your unlawful misuse of the Services, your User Content, your material breach of these Terms, or your violation of another person’s rights. This section does not require a consumer to indemnify us for our own negligence, unlawful conduct, breach, or product liability and does not apply where prohibited by law.

25. Suspension and termination

We may suspend or terminate access to the Services, cancel an account, or restrict purchases if we reasonably believe you violated these Terms, created a fraud or security risk, threatened or abused others, or if another lawful business, safety, or legal reason requires it. Provisions that by their nature should survive termination—including ownership, payment obligations, disclaimers, limitations, indemnification, governing law, and dispute provisions—will survive.

26. Governing law and disputes

Except to the extent mandatory consumer law provides otherwise, these Terms and disputes arising from them are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Subject to any nonwaivable right to bring a claim in another forum, the state and federal courts located in Palm Beach County, Florida will have exclusive jurisdiction, and you and The Luv Coach LLC consent to personal jurisdiction there.

These Terms do not require arbitration and do not waive any right to a jury trial or class proceeding that would otherwise apply. Consumers in Canada, the European Union, European Economic Area, United Kingdom, or another jurisdiction retain any mandatory governing-law, venue, and dispute-resolution rights that cannot be waived.

27. Changes to these Terms

We may update these Terms from time to time. The current version and its effective date will be posted on this page. Changes apply prospectively when posted unless a later date is stated. Material changes will be communicated when required by law. Continued use of the Services after an updated version takes effect constitutes acceptance of the updated Terms to the extent permitted by law. The version in effect when an order is accepted generally governs that order.

28. General provisions

These Terms and the policies incorporated into them are the entire agreement concerning the Services, except for any additional terms that apply to a specific product or offer. If we do not enforce a provision, that is not a waiver. If a provision is held unlawful or unenforceable, it will be limited or severed to the minimum extent necessary, and the remainder will continue in effect.

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, change in control, or by operation of law, subject to applicable consumer law. These Terms do not create third-party beneficiary rights except where they expressly state otherwise. Headings are for convenience only.

29. Contact us

Questions, complaints, or legal notices concerning these Terms may be sent to:

The Luv Coach LLC
200 Ocean Trail Way PH3
Jupiter, FL 33477
United States
Email: support@theluvcoach.com
Phone: 443-454-5259

Contact Customer Support before returning merchandise. This contact section does not replace any additional notice method required by applicable law.